Privacy Policy

At Meli Perfume House, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website, make a purchase, or use our services.

1. Information We Collect

We collect information that you provide directly to us when you:

  • Create an account or make a purchase.
  • Subscribe to our newsletter or marketing communications.
  • Participate in surveys, promotions, or reviews.
  • Contact us for support or other inquiries.

The types of personal information we collect may include:

  • Contact information: Your name, email address, phone number, and billing/shipping address.
  • Payment details: Credit card information or payment details needed for order processing (handled securely through our payment providers).
  • Account details: Username and password for account access.
  • Purchase history: Details of your purchases and order preferences.

2. How We Use Your Information

We use the information collected for the following purposes:

  • Order fulfillment: Processing and delivering your orders, including updates on the status of your order.
  • Customer service: Responding to your inquiries, requests, and feedback.
  • Personalization: Offering tailored content, product recommendations, and promotions based on your preferences and past purchases.
  • Marketing communications: Sending promotional emails, newsletters, or special offers. You can opt-out of marketing emails at any time by following the unsubscribe link in our emails.
  • Website improvements: Analyzing site usage to improve our website’s design, services, and user experience.
  • Legal compliance: Meeting legal obligations or enforcing our terms of service.

3. How We Protect Your Information

We take the security of your personal information seriously. We implement industry-standard security measures to protect your data, including:

  • Encryption: We use Secure Sockets Layer (SSL) technology to encrypt sensitive information, such as payment details, during transmission.
  • Access control: Only authorized personnel have access to your personal data, and we regularly review our security practices.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data in the following situations:

  • Service providers: We may share your information with trusted third-party service providers who assist us with payment processing, order fulfillment, website hosting, and marketing services. These partners are bound by confidentiality agreements and can only use your data as instructed by us.
  • Legal obligations: If required by law, we may disclose your personal information to comply with legal processes or protect the rights, property, or safety of Meli Perfume House, our customers, or others.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new owner.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us:

  • Recognize returning visitors and store your preferences.
  • Analyze site performance and usage trends.
  • Personalize content and provide targeted advertising.

You can modify your browser settings to control the use of cookies. However, disabling cookies may affect certain features of our website.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Update or correct your information if it is inaccurate or incomplete.
  • Request deletion of your data, subject to legal obligations that may require us to retain certain information.
  • Opt-out of marketing communications by clicking the “unsubscribe” link in emails or contacting us directly.

If you wish to exercise any of these rights, please contact us at [email protected].

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal and accounting obligations. Once your data is no longer required, we will securely delete or anonymize it.

8. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child under 13, we will take steps to delete that information promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at [email protected].